How to report wall dock cover cracks on EVBox Elvi

How to report wall dock cover cracks on EVBox Elvi

What's happening?

  • Cracks are visible on a transparent, plastic wall dock cover
  • The wall dock cover is broken

What do you need to get started?

  • Station used:
    • EVBox Elvi
What can you do?
  1. Reach out to Catec Support with the following information:
    • Pictures of the damage
    • Information about when the issue was discovered

What happens next?

Catec Support will analyze the situation and get back to you as soon as possible

    • Related Articles

    • How to report damaged varistors on an EVBox Elvi

      What's happening? Burned material and burst rubber protection in the varistors area of the wall dock Smoke and explosion trace on the transparent plastic wall dock cover What do you need to get started? Stations used: EVBox Elvi What can you do? Open ...

    • How to report wall dock’s female pins damage on EVBox Elvi

      What's happening? The wall dock’s female pins look like they haven’t been assembled properly What do you need to get started? Station used: EVBox Elvi What can you do? Reach out to Catec Support with the following information: Pictures of the damage ...

    • How to report an EVBox Elvi with a fixed cable that is not charging

      What's happening? An EVBox Elvi with a fixed cable is not charging The resistance between Communication Pilot (CP) and Proximity Pilot (PE) was 450 ohms on the side of the cable The resistance between Communication Pilot (CP) and Proximity Pilot (PE) ...

    • How to connect a station to the EVBox Connect app

      What's happening? You want to connect your charging station to the EVBox Connect app What do you need to get started? Stations used: EVBox BusinessLine G4 or newer EVBox Elvi G4 or newer EVBox Iqon G4 or newer The Station ID (starts with EVB The ...

    • How to set a station to use the charge card via the EVBox Connect app

      What's happening? You want to use your charge card to allow the station to charge your vehicle Your station is connected to a backend What do you need to get started? Stations used: EVBox BusinessLine G4 or newer EVBox Elvi G4 or newer EVBox Iqon G4 ...