How to report wall dock’s female pins damage on EVBox Elvi

How to report wall dock’s female pins damage on EVBox Elvi

What's happening?

  • The wall dock’s female pins look like they haven’t been assembled properly

What do you need to get started?

  • Station used:
    • EVBox Elvi

What can you do?

  1. Reach out to Catec Support with the following information:
    • Pictures of the damage
    • When the issue was discovered

What happens next?

  • Catec Support will analyze the situation and get back to you as soon as possible

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