How to find the article number of the station

How to find the article number of the station

What's happening?

  1. The article number is unknown
  2. You want to know the product code

What do you need to get started?

  1. Stations used:
    1. EVBox BusinessLine
    2. EVBox Elvi
    3. EVBox HomeLine
    4. EVBox Iqon
    5. EVBox Livo
    6. EVBox PublicLine
    7. EVBox Troniq 50
    8. EVBox Troniq Modular
    9. EVBox Ultroniq

What can you do?

  1. Each station has labels with the serial number, type number, and the Station ID (starts with EVB)
  2. The layout and location can vary across stations and generation types
  3. An end-user can check:
    1. The sides of the station or pole
    2. Inside a socket or under a socket lid
    3. The invoice, quote, or shipping/packing slip
  4. A qualified person can check:
    1. Inside the station or specific parts
    2. Between the EVBox Elvi wall and front unit
The sticker should always be on the inside of the front unit which you need to remove in order to see it.

What happens next?

If you have any further questions, and can’t find the answer in the Care Center, feel free to reach out for additional support.

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