Eliminating Corrosion on Socket and Cable Pins: Expert Solutions

How to solve corrosion on the socket or cable pins

What's happening?
  • There is corrosion in the socket pin
  • There is corrosion in the cable pin
What do you need to get started?
  • Stations used:
    • EVBox BusinessLine
    • EVBox Elvi
    • EVBox HomeLine
    • EVBox Iqon
    • EVBox Livo
    • EVBox PublicLine
    • EVBox Troniq 50
    • EVBox Troniq Modular
    • EVBox Ultroniq
What can you do?
  1. Regularly (e.g. per two weeks, per month) clean the cable plug pin if it's not used often used
  2. If possible, buy a cable holder to prevent this failure
  3. After raining, open the rubber cap and check if there is water accumulated inside, if yes, pour it out and use a tissue to dry the plug pin
What happens next?
  • If there is an issue because of corrosion, reach out for additional support and provide the following information:
    • A picture showing the issue
    • A picture of the car socket pins
    • A picture of the label placed on a cable

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