EVBox ELVI
How to check if a station is powered on
What's happening? The station has no power The station is off The LED is not turning on What do you need to get started? Stations used: EVBox BusinessLine EVBox Elvi EVBox HomeLine EVBox Iqon EVBox Livo EVBox PublicLine EVBox Troniq 50 EVBox Troniq ...
How to report wall dock cover cracks on EVBox Elvi
What's happening? Cracks are visible on a transparent, plastic wall dock cover The wall dock cover is broken What do you need to get started? Station used: EVBox Elvi What can you do? Reach out to Catec Support with the following information: ...
What to do if the LED on my station is red?
A red LED means there is a problem with the station. Please see the two scenarios below: You can still charge: It could be that the LED ring itself is damaged. If you can charge at the station without any issue, the LED ring might need replacing You ...
What to do if my station is not working?
What do you need to get started? You have access to the fuse box Answer to the Question If the station doesn’t seem to work, you can do a reset to solve this issue. Switching off the power to the station for a couple of seconds before turning it back ...
How to read the LED status of a station
What's happening? You want to understand the LED status of your station What do you need to get started? Stations used: EVBox BusinessLine EVBox HomeLine EVBox PublicLine EVBox Elvi EVBox Iqon What can you do? Make sure the station is powered on ...
How to prevent a tripping fuse
What's happening? The main installation breaker trips The thermal-magnetic breaker is disarmed The main fuse box is disarmed The problem doesn’t occur in the fuse box What do you need to get started? Stations used: EVBox BusinessLine EVBox Elvi EVBox ...
How to report damaged varistors on an EVBox Elvi
What's happening? Burned material and burst rubber protection in the varistors area of the wall dock Smoke and explosion trace on the transparent plastic wall dock cover What do you need to get started? Stations used: EVBox Elvi What can you do? Open ...
How to find the article number of the station
What's happening? The article number is unknown You want to know the product code What do you need to get started? Stations used: EVBox BusinessLine EVBox Elvi EVBox HomeLine EVBox Iqon EVBox Livo EVBox PublicLine EVBox Troniq 50 EVBox Troniq Modular ...
What to do if my vehicle charges too slow?
What do you need to get started? The Station ID (starts with EVB) Answer to the Question The charging speed depends on the type of station and the type of car. You can check the charging specifications for all the possible combinations here. It is ...
How to remove a stuck charging cable?
What's happening? The station doesn’t release the cable Your cable is blocked in the station socket The LED status becomes red after a transaction is terminated What do you need to get started? Access to the fuse box that is connected to the station ...
What to do if my car doesn't charge?
What do you need to get started? Stations used: EVBox BusinessLine EVBox Elvi EVBox HomeLine EVBox Iqon EVBox PublicLine Answer to the Question You can perform some verifications to understand better what the issue might be: Try to charge your car ...
How to report an EVBox Elvi with a fixed cable that is not charging
What's happening? An EVBox Elvi with a fixed cable is not charging The resistance between Communication Pilot (CP) and Proximity Pilot (PE) was 450 ohms on the side of the cable The resistance between Communication Pilot (CP) and Proximity Pilot (PE) ...
How to troubleshoot a faulty LED ring
What's happening? LED turns multiple colors at the same time LED is pink LED is purple LED ring does not light up completely LED does not turn on LED does not work while charging LED does not work while the station is available Note: G4 stations can ...